Experience & Education

Experience

Support Tech II

El Rio Community Health Center

May 2017 – Present

  • Administers, installs, and supports hardware and software through on-site and remote connections
  • Provides direct support to end users of clinical information systems
  • Trains users on effective use of desktop and MS Office Suite products
  • Performs maintenance and troubleshoots problems associated with desktops, laptops, scanners, printers, etc
  • Works with users to resolve application and network support issues
  • Updates Active Directory Groups

Support Tech I

El Rio Community Health Center

November 2016 – May 2017 (6 months)

  • Supports clinical information users by providing first contact helpdesk assistance
  • Provides hardware, software, and network support to end users
  • Performs administrative support and clerical duties.
  • Updates Active Directory Groups
  • Provides training for end users by identifying and researching learning objectives

IT Specialist

Desert Senita Community Health Center

November 2012 – June 2015 (2 years 8 months)

  • Administer, install, and support computer hardware and software
  • Avaya VoIP Administration
  • NextGen EMR Administration
  • Maintained high level of customer service: addressed and resolved user complaints
  • Configuration of IT equipment (i.e. PCs, printers, phones
  • Contributed to the creation of policies and procedures including but not limited to those addressing HIPAA compliance

Technical Support Engineer

Simply Bits, LLC

June 2015 – October 2015 (5 months)

  • Provide over the phone support for residential and business customers
  • Troubleshooting of wireless networks
  • Provisioned Subscriber Modules (SM) for WISP service
  • Provisioned and deployed VoIP phones.
  • Troubleshooting of VoIP phones

Freelance Computer Technician

Self-Employed

October 2006 – January 2015 (8 years 4 months)

Provided freelance PC repair and other technical services to the community.

Founder

The Ajo Observer

August 2011 – September 2012 (1 year 2 months)

Built a community-driven news site for the town of Ajo. While the site failed to attract enough of a following to keep it running I did learn a great deal about web design.

Warehouse Worker

American Home Furniture

February 2008 – April 2009 (1 year 3 months)

Unloaded and assembled furniture which was to then be placed on sales floor for public display.

Sales Associate

K-5 Enterprises

November 2010 – November 2012 (2 years 1 month)

November 2009 – February 2010 (4 months)

October 2006 – December 2007 (1 year 3 months)

Enthusiastically offered customers cutting-edge solutions in a friendly, confident, and knowledgeable manner.

Web Designer and Social Media Consultant

John Peck for JP

September 2014 – November 2014 (Volunteer: 3 months)

Was approached by Justice of the Peace candidate John Peck about creating a website with which to promote his views on local issues for his campaign. Built, hosted, and maintained the site for the duration of the campaign. Consulted on the development of the campaign’s social media strategy. Work ended on November 4th 2014 after John Peck won his bid for Justice of the Peace.