Experience & Education

Experience

Support Tech I

El Rio Community Health Center

November 2017 – June 2017

Provide hardware, software, and network support to end users of the El Rio Enterprise network. As a first-level contact for support, I provide support on multiple functionl systems that range from entry-level to a moderate-level of complexity. I’m also responsible for performing administrative support and clerical duties of low to moderate complexity for the assigned department, program, or unit and its varied operations.

Remote IT Specialist / Web Designer

Desert Senita Community Health Center

Dec 2015 – Present

Recognizing my desire to return to healthcare IT, CEO Jonathan Leonard offered me a position as a remote IT specialist wherein I would coordinate with the onsite tech to complete projects. Further, I took on the role of web designer for the organization where I rebuilt and maintain the health center’s website.

Technical Support Engineer

Simply Bits

May 2015 – Nov 2015

From within the company’s headquarters in the Sabino Canyon area of Tucson, I provided customer support for Simply Bits’ high-speed wireless internet access and VoIP systems. My responsibilities also included provisioning Subscriber Modules (SMs) for wireless access and provisioning and deploying VoIP phones to our customers.

IT Specialist

Desert Senita Community Health Center

Nov 2012 – Jun 2015

Located in the frontier community of Ajo, AZ, the Desert Senita health center stands as the only medical facility in the region. My responsibilities as IT Specialist included the installation and support of computer hardware and software, light management of the NextGen EMR system, and contributions to IT policies and procedures.

Founder

The Ajo Observer

Aug 2011 – Sep 2012

I was of the opinion that my Ajo’s only newspaper was reporting some stories with a noticeable bias and so I created a website where members of the community could share their own news. I envisioned a crowd-sourced newspaper which worked pretty well for a few months but, after a year, I shut it down after interest in the site had declined.

Sales Associate

K-5 Enterprises / RadioShack

Nov 2010 – Nov 2012

I had returned to Ajo after failing to find work after American Home became a victim of the housing market bubble burst. Unable to find work in Tucson because of the Great Recession being in full swing, I returned to my home town in the hopes of finding some work and waiting out the recession. On top of my sales associate duties, K-5 Enterprises began utilizing my skills in PC repair to offer the community services.

Education

Ajo High School

Class of 2007

  • National Honor Society
  • Yearbook